This post is to discuss the integration of various modules of
e-Business Suite from an Oracle Service Contracts perspective. It should give
an idea to consultants who wish to determine dependencies and to understand how
the different modules communicate data between each others.To start , you can
memorize this figure as below.
- With
Inventory
- Manages items
associated with Oracle Service Contracts agreements and contracts:
services, usages, warranties, subscriptions, and serviceable items
- With
Advanced Pricing
- Supplies the
information to price the services and usages sold on the contract.
- With
Order Management
- Raises sales
orders from which warranties and extended warranties are created.
- Inventory is
used to define serviceable products and service items (warranties and
extended warranties)
- With
Quoting
- Provides quotes
for sales orders
- With
Receivables
- Service
Contract is integrated with the Oracle Receivables module for generating
Invoices. In the Receivables we have to define Transaction sources and
associated Transaction types which will be used for generating Invoices
from Oracle SC. In the Service Contract we have to use the Accounting
Rule, Payment Terms, and Invoicing Rule that will be used for the
respective Contracts.
- With
Bills of Material
- Associates
warranties with serviceable items
- With
Install Base
- Provides
details of trackable items and the tracking of counters.
- With
CMRO (Complex Maintenance, Repair, and Overhaul)
- Provides
details of preventive maintenance programs, that may be associated with
service contracts.
- With
TeleService
- Manages service
requests
- Retrieves
contract details for a customer such as account, end date,
status,contract type& number on all of their contracts.
- Looks for the
preferred engineers for a particular service.
- Has visibility
to coverage levels & times, reaction & resolution times for
coverage, billing rates and types for a specified coverage.
- With
iSupport
- Provides
customer access to service contracts to view entitlements, preferred
technician, response and reaction times via self service mechanisms
- With
Depot Repair
- Provides
details for repairs, exchanges, replacements, and loaners, which may
update the contract coverages.
- Has visibility
to coverage details.
- With
Field Service
- Provides
details about service and repairs to be carried out in the field.
- Has visibility
to coverage details
Hope this helps.
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